Shipping policy
All orders are processed within 1 to 2 business days, excluding weekends and US federal holidays. You will receive a shipping confirmation email with a tracking number once your order has been dispatched. Orders placed on weekends or holidays will begin processing on the next business day. --- DOMESTIC SHIPPING (USA) Standard Shipping: 7 to 15 business daysExpedited Shipping: 5 to 7 business days Shipping rates are calculated at checkout based on your location and selected shipping method. Free shipping is available on all active subscriptions. --- INTERNATIONAL SHIPPING International orders typically arrive within 7 to 21 business days depending on the destination country and customs processing times. International customers are responsible for any customs duties, import taxes, or fees imposed by their country. Rove is not responsible for delays caused by customs. --- DELIVERY ESTIMATES Delivery timeframes are estimates, not guarantees. Rove is not responsible for delays caused by carriers, weather events, high shipping volume, or other circumstances outside our control. Once an order is handed to the carrier, delivery is subject to the carrier's own timelines and policies. --- SHIPPING ADDRESS You are responsible for providing a complete and accurate shipping address at checkout. Rove is not liable for orders shipped to incorrect addresses provided by the customer. If an order is returned to us due to an undeliverable address, we will contact you to arrange reshipment. Additional shipping charges may apply for reshipment. --- LOST OR DAMAGED SHIPMENTS If your order arrives damaged or does not arrive within the estimated delivery window, please contact us at rovecontact.team@gmail.com within 14 days of the expected delivery date. Include your order number and a description of the issue. We will investigate with the carrier and, where appropriate, arrange a replacement shipment or issue a refund. --- SUBSCRIPTION ORDERS Subscription orders are fulfilled and shipped on your selected billing cycle. You will receive a reminder email 3 days before your order is processed. Shipping confirmation with tracking will be sent once your order dispatches. If you need to update your shipping address for an upcoming subscription order, please do so at least 24 hours before your billing date through your account portal or by contacting rovecontact.team@gmail.com. --- CONTACT If you have any questions about your shipment, contact us at: All orders are processed within 1 to 2 business days, excluding weekends and US federal holidays. You will receive a shipping confirmation email with a tracking number once your order has been dispatched. Orders placed on weekends or holidays will begin processing on the next business day. --- DOMESTIC SHIPPING (USA) Standard Shipping: 7 to 15 business daysExpedited Shipping: 5 to 7 business days Shipping rates are calculated at checkout based on your location and selected shipping method. Free shipping is available on all active subscriptions. --- INTERNATIONAL SHIPPING International orders typically arrive within 7 to 21 business days depending on the destination country and customs processing times. International customers are responsible for any customs duties, import taxes, or fees imposed by their country. Rove is not responsible for delays caused by customs. --- DELIVERY ESTIMATES Delivery timeframes are estimates, not guarantees. Rove is not responsible for delays caused by carriers, weather events, high shipping volume, or other circumstances outside our control. Once an order is handed to the carrier, delivery is subject to the carrier's own timelines and policies. --- SHIPPING ADDRESS You are responsible for providing a complete and accurate shipping address at checkout. Rove is not liable for orders shipped to incorrect addresses provided by the customer. If an order is returned to us due to an undeliverable address, we will contact you to arrange reshipment. Additional shipping charges may apply for reshipment. --- LOST OR DAMAGED SHIPMENTS If your order arrives damaged or does not arrive within the estimated delivery window, please contact us at rovecontact.team@gmail.com within 14 days of the expected delivery date. Include your order number and a description of the issue. We will investigate with the carrier and, where appropriate, arrange a replacement shipment or issue a refund. --- SUBSCRIPTION ORDERS Subscription orders are fulfilled and shipped on your selected billing cycle. You will receive a reminder email 3 days before your order is processed. Shipping confirmation with tracking will be sent once your order dispatches. If you need to update your shipping address for an upcoming subscription order, please do so at least 24 hours before your billing date through your account portal or by contacting rovecontact.team@gmail.com --- CONTACT If you have any questions about your shipment, contact us at: rovecontact.team@gmail.com
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